Neon & Co (“we,” “our,” “us”) is committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services.
We are fully compliant with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025 (DUAA). This policy also reflects our transparency regarding the use of Artificial Intelligence (AI) tools in service delivery.
Personal Information
We may collect personal data including:
Name
Email address
Phone number
Address
Business details
Any information you voluntarily provide via contact forms, email, or during service delivery
Non-Personal Information
We may also collect technical data, such as:
IP address
Browser type and version
Operating system
Referral source
Pages visited and time spent on our website
We use your data to:
Provide and manage our services
Respond to enquiries
Send relevant updates or service communications
Improve our website, offers, and operations
Meet legal or regulatory obligations
We will never sell or misuse your personal data. Your trust matters to us.
Our legal grounds for processing your data include:
Your consent
The performance of a contract
Compliance with legal obligations
Legitimate interests (e.g. business operations, service delivery, marketing with opt-out options)
This is in accordance with the UK GDPR, DPA 2018, and DUAA 2025.
We comply with all applicable data protection laws, including:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Data (Use and Access) Act 2025 (DUAA)
We handle your data lawfully, fairly, and transparently. You can contact us at any time to exercise your rights.
We may use AI tools (such as Microsoft Copilot or ChatGPT) to support tasks like:
Drafting documentation
Formatting content
Improving workflows or client communication
AI is used only to enhance human work, never to make automated decisions about you. Any data entered into such tools is limited, safeguarded, and not shared or sold.
We only share your personal data:
With trusted third-party providers (e.g. cloud storage, email marketing, contract management) under appropriate data processing agreements
When required to comply with legal obligations
With your explicit consent
We ensure all third parties meet the same high standards of data protection.
We retain your personal data only for as long as needed:
To fulfil the purpose it was collected for
To meet legal, tax, or regulatory requirements
To manage client records and communication history
Under data protection laws, you have the right to:
Access your personal data
Rectify or erase inaccurate data
Object to or restrict processing
Withdraw consent at any time
Request data portability
Complain to the ICO (www.ico.org.uk)
To exercise any of these rights, please contact us at hello@neonandco.uk.
We use cookies to enhance website functionality and track anonymous usage data. You can modify your browser settings to refuse cookies. A pop-up notification may be shown on your first visit.
We may update this Privacy Policy as needed to reflect changes in the law or how we operate. The latest version will always be available on our website.
If you have any questions or concerns about this policy or how we handle your data, contact us:
📧 hello@neonandco.uk
📞 07757 286549
Last Updated: 27 July 2025
